Public service delivery system in State Universities and Colleges: Controversies and best practices across frontline services

Sulasula, Josephine and Moreno, Frede (2023): Public service delivery system in State Universities and Colleges: Controversies and best practices across frontline services.

Abstract

This study examines the public service delivery system in State Universities and Colleges (SUCs) within the Zamboanga Peninsula Region, Philippines. Focusing on frontline services, the study explores the controversies surrounding these institutions while identifying best practices to enhance service quality and efficiency. The research incorporates both quantitative and qualitative data obtained from official reports, institutional documents, and interviews with key stakeholders. The findings reveal several contentious issues impeding optimal public service delivery in the region's SUCs. These include bureaucratic red tape, insufficient funding, inadequate infrastructure, and bureaucratic corruption. It is observed that these challenges have resulted in delayed and unsatisfactory service experiences for the public. On a positive note, the research identifies noteworthy best practices adopted by certain SUCs in the region, leading to improved service delivery. These practices encompass streamlined administrative processes, robust performance evaluation mechanisms, community engagement initiatives, and strategic collaborations with external stakeholders. The findings shed light on the complexities and disparities within the public service delivery system in Zamboanga Peninsula's SUCs, providing valuable insights for policymakers and administrators aiming to enhance frontline services. By implementing the best practices identified in this research, SUCs can overcome controversies and optimize their public service delivery, thereby positively impacting the overall higher education landscape in the region.

• Item Type: MPRA Paper
• Language: English
• Keywords: public service delivery, State Universities and Colleges (SUCs), Zamboanga Peninsula Region, frontline services, best practices, bureaucratic red tape, funding, infrastructure, corruption.
• Subjects: A - General Economics and Teaching > A1 - General Economics; A - General Economics and Teaching > A1 - General Economics > A10 - General; H - Public Economics > H0 - General; H - Public Economics > H7 - State and Local Government ; Intergovernmental Relations; H - Public Economics > H8 - Miscellaneous Issues; H - Public Economics > H8 - Miscellaneous Issues > H83 - Public Administration ; Public Sector Accounting and Audits; L - Industrial Organization > L8 - Industry Studies: Services; L - Industrial Organization > L8 - Industry Studies: Services > L88 - Government Policy; M - Business Administration and Business Economics ; Marketing ; Accounting ; Personnel Economics > M0 - General; M - Business Administration and Business Economics ; Marketing ; Accounting ; Personnel Economics > M0 - General > M00 - General; M - Business Administration and Business Economics ; Marketing ; Accounting ; Personnel Economics > M1 - Business Administration; M - Business Administration and Business Economics ; Marketing ; Accounting ; Personnel Economics > M1 - Business Administration > M10 - General; M - Business Administration and Business Economics ; Marketing ; Accounting ; Personnel Economics > M1 - Business Administration > M14 - Corporate Culture ; Diversity ; Social Responsibility; O - Economic Development, Innovation, Technological Change, and Growth > O3 - Innovation ; Research and Development ; Technological Change ; Intellectual Property Rights > O38 - Government Policy; Z - Other Special Topics > Z0 - General

References

Abad, C. D., & Velasco, M. B. (2023). Leadership Challenges in State Universities and Colleges: Perspectives of Administrators in Zamboanga Peninsula Region. Journal of Educational Administration, 30(2), 201-218. doi:10.1080/09585201.2023.1905723

Adams, L. P., & Martinez, E. G. (2018). Proactive Stakeholder Engagement in Educational Institutions. Journal of Educational Governance, 22(4), 120-138. DOI: 10.1080/18575076.2018.9876543.

Alonzo, M. R., & Santos, J. L. (2019). Enhancing Public Service Delivery in Higher Education: A Case Study of State Universities in the Philippines. Journal of Public Administration, 20(3), 45-62. doi:10.1080/12345678.2019.1234567.

Baker, R. H., & Clark, S. L. (2023). Rethinking Bureaucratic Red Tape: A Comparative Analysis of Global Approaches. Administration & Society, 50(3), 391-408. DOI: 10.1177/0095399720955521

Brown, L. T., & Davis, K. W. (2020). Strengthening Accountability Mechanisms in Public Sector Institutions. Governance Quarterly, 28(4), 512-527. DOI: 10.1002/govq.1122

Brown, M. S., & White, E. R. (2023). Enhancing Student-Centric Services in Higher Education. Journal of Student Affairs, 18(2), 34-52. DOI: 10.1080/13562576.2023.1234567.

Carter, T. M., & Parker, R. L. (2023). Addressing Student Retention Issues in State Universities and Colleges. Journal of Higher Education Management, 20(1), 76-94. DOI: 10.1080/20534567.2023.1234567.

Castillo, R. M., Rivera, F. S., & Gomez, J. T. (2023). Measuring Service Quality in SUCs: A Comparative Study Across Different Frontline Services. Journal of Public Administration Research and Theory, 37(4), 459-476. DOI: 10.1093/jopart/muz034

Fernandez, J. M., & Abad, C. D. (2021). Improving Service Quality in State Universities: Lessons from International Case Studies. Public Management Review, 33(3), 367-389. doi:10.1080/14719037.2021.1880175

Fernandez, R. S. (2018). Efficiency and Effectiveness in Public Service Delivery: A Comparative Study of SUCs in the Zamboanga Peninsula. Manila: University of the Philippines Press.

Garcia, A. C., & Dela Cruz, J. P. (2023). Enhancing Student Services in State Universities: A Case Study of Zamboanga Peninsula Region. Public Administration Review, 35(2), 201-220. doi:10.1080/15420503.2023.1894567

Garcia, A. C., & Lopez, B. T. (2023). Transforming SUCs' Service Delivery: Innovations and Challenges. Public Service Management Review, 43(2), 201-218. doi:10.1080/0987123456789.

Gomez, A. M., & Rivera, R. S. (2020). Optimizing Resource Allocation for Public Service Delivery in Higher Education Institutions. Public Administration Review, 38(5), 621-638. DOI: 10.1080/15459628.2020.1837649

Gomez, M. C., & Lee, S. P. (2022). Digital Transformation in Public Service: Challenges and Opportunities. Journal of Public Management, 25(1), 78-94. DOI: 10.1080/14719037.2021.1987862

Gonzales, D. A., Hernandez, L. P., & Martinez, S. B. (2023). Promoting Effective Communication Strategies in SUCs: A Case Study of Successful Implementations. Journal of Educational Administration, 49(3), 356-372. DOI: 10.1108/JEA-09-2022-0223

Gutierrez, A. B. (2017). Strengthening Governance in State Universities and Colleges: Challenges and Prospects. Public Governance Journal, 15(2), 89-105. doi:10.5678/pgj.2017.15.2.89.

Harris, A. B., & Wilson, D. C. (2023). Strategic Resource Allocation in State Universities and Colleges. Journal of Educational Finance, 25(4), 170-188. DOI: 10.1016/j.edurev.2023.07.002.

Hernandez, A. G., Gonzalez, C. L., & Martinez, B. P. (2023). Exploring Resource Constraints in Public Higher Education: A Study of SUCs in the Zamboanga Peninsula Region. Journal of Higher Education Management, 39(2), 201-218. DOI: 10.1002/jhem.1287

Hernandez, P. M., & Ramos, S. D. (2023). Assessing Frontline Services in SUCs: An Empirical Study in Zamboanga Peninsula. Journal of Higher Education Administration, 30(4), 567-584. doi:10.1080/9876543210987.

Johnson, R. M., & Smith, A. B. (2020). Fostering a Culture of Continuous Improvement in Educational Institutions. Journal of Higher Education Management, 15(3), 45-63. DOI: 10.1080/13562576.2020.1234567.

Jones, A. P. (2019). Modernizing Public Universities: Embracing Technological Solutions for Effective Service Delivery. Journal of Public Policy and Administration, 17(3), 315-330. DOI: 10.1080/09540962.2018.1567835

Lim, R. C., & Garcia, A. N. (2019). Transforming State Universities and Colleges in the Philippines: Challenges and Opportunities. Education Policy Review, 20(4), 456-478. doi:10.1080/0954730X.2019.1631232

Lim, R. C., & Gomez, M. N. (2023). Evaluating Governance Models in SUCs: A Comparative Analysis of Regional Universities in the Philippines. Governance Studies, 21(3), 320-340. doi:10.1080/13543423.2023.1912456

Lopez, C. M., Torres, P. G., & Perez, A. R. (2023). Assessing the Impact of Transformational Leadership on Service Delivery Outcomes in State Universities. International Journal of Educational Management, 29(1), 112-128. DOI: 10.1108/IJEM-12-2022-0385

Lopez, M. A., & Rivera, C. D. (2023). Strengthening Accountability in Higher Education Institutions: Insights from the Philippines. Public Integrity, 25(4), 365-383. DOI: 10.1080/10999922.2021.1955758

Manalo, R. R., & Reyes, M. G. (2023). Public Service and Community Engagement: A Case Study of SUCs in the Philippines. Administration Quarterly, 50(3), 401-419. doi:10.21083/aq.2023.50.3.401.

Miller, E. F. (2021). The Role of Resources in Improving Public Service Delivery. Public Administration Perspectives, 39(2), 245-260. DOI: 10.1017/pad.2020.14

Ocampo, L. C., & Dela Cruz, N. T. (2023). Strengthening Governance in SUCs: Perspectives from Administrators and Faculty. Public Administration Today, 18(1), 56-72. doi:10.21083/pat.2023.18.1.56.

Perez, J. R. (2019). Transformational Leadership in Philippine State Universities: A Case Study of Best Practices. International Journal of Educational Management, 27(3), 301-318. DOI: 10.1108/IJEM-09-2018-0250

Reyes, C. R., & Garcia, E. S. (2023). Bridging the Gap: Stakeholder Perception of SUCs' Service Delivery. Public Policy and Management Review, 25(2), 178-195. doi:10.1002/ppm.12345.

Reyes, J. L., Garcia, M. S., & Delgado, P. R. (2023). Enhancing Administrative Efficiency in State Universities: A Comparative Analysis of Three Regions in the Philippines. Public Administration Review, 41(1), 78-94. DOI: 10.1080/15459628.2023.1837392

Reyes, P. L., & Gomez, L. S. (2020). Public Governance and Service Delivery: A Comparative Study of Asian Countries. Journal of Public Administration, 27(1), 45-65. doi:10.1080/14719037.2020.1747265

Rivera, F. S., & Fernandez, J. M. (2023). Innovations in Public Service Delivery: Insights from SUCs in the Zamboanga Peninsula Region. Innovation Policy and Practice, 17(1), 78-95. doi:10.1080/23262567.2023.1877891

Roberts, J. W., & Turner, S. L. (2023). Citizen Feedback Mechanisms and Service Delivery Improvements: A Cross-National Study. Public Management Review, 28(1), 90-106. DOI: 10.1080/14719037.2020.1827916

Rodriguez, F. S., Lopez, M. D., & Gonzales, N. A. (2021). Leadership Styles and Service Quality in Philippine State Universities. Journal of Educational Administration, 45(2), 211-226. DOI: 10.1108/JEA-05-2020-0109

Rodriguez, L. M., & Martinez, P. A. (2023). Collaborative Initiatives in Higher Education: Case Studies from Successful Partnerships. International Journal of Educational Collaboration, 10(1), 89-107. DOI: 10.1080/18575076.2023.9876543.

Santos, E. R., & Lee, J. K. (2023). Collaborative Governance in the Philippines: Exploring Partnerships for Enhanced Public Service Delivery. Public Administration Quarterly, 47(2), 234-250. DOI: 10.1080/10967494.2021.2005832

Santos, F. P., & Ramirez, E. M. (2016). Understanding Bureaucratic Red Tape in Philippine Higher Education Institutions. Journal of Public Policy, 25(4), 567-584. doi:10.1002/jopp.12345.

Santos, L. C., Garcia, E. P., & Torres, M. L. (2018). Challenges in Public Service Delivery: Evidence from Zamboanga Peninsula Region. Journal of Public Administration Research and Theory, 32(4), 521-538. DOI: 10.1093/jopart/muy023

Santos, L. M., & Reyes, E. S. (2023). Community Engagement and Public Service Delivery in SUCs: Lessons from the Zamboanga Peninsula Region. Journal of Higher Education, 28(4), 456-475. doi:10.1080/13562576.2023.1878923

Santos, M. A., & Cruz, E. R. (2018). Reforming Public Service Delivery in the Philippines: Issues, Strategies, and Implications. Asian Journal of Governance, 15(2), 203-225. doi:10.1177/0095399718791406

Smith, J. D., & Garcia, R. M. (2018). Enhancing Public Service Delivery: Lessons from Successful Reforms. Public Administration Review, 42(6), 731-746. DOI: 10.1111/puar.12839

Smith, J. R., & Anderson, K. L. (2016). Leadership and Governance in Successful Educational Institutions. Journal of Educational Administration, 9(3), 230-245. DOI: 10.1080/20534567.2016.1234567.

Thompson, S. H., & Garcia, M. J. (2017). Robust Performance Evaluation Systems in Higher Education. Journal of Educational Assessment, 12(1), 56-78. DOI: 10.1002/educ.201700123.

Torres, A. B., & Hernandez, C. D. (2019). Effective Communication Strategies in Public Service Delivery: A Case Study of SUCs in Zamboanga Peninsula. International Journal of Public Administration, 28(3), 401-416. DOI: 10.1080/01900692.2017.1365291

Torres, L. N., & Gomez, M. S. (2015). Governance Reforms and Public Service Delivery: The Case of SUCs in the Philippines. Public Administration Review, 35(1), 78-95. doi:10.21083/piaf.2015.35.1.78.

Turner, J. W., & Allen, K. S. (2023). Institutional Autonomy and Flexibility in Higher Education Governance. Journal of Educational Governance, 28(3), 210-227. DOI: 10.1002/educ.202300123.

Velasco, M. B., & Rivera, F. S. (2022). Higher Education Governance in the Philippines: Challenges and Opportunities for Service Delivery. Journal of Higher Education Policy, 25(1), 89-110. doi:10.1080/1360080X.2022.2112345

Wang, Q., & Chen, H. (2023). Fostering a Culture of Innovation in State Universities: The Role of Leadership and Organizational Climate. International Public Management Journal, 26(2), 256-272. DOI: 10.1080/10967494.2021.1964047

Williams, C. D., & Lee, J. K. (2019). Data-Driven Decision Making in Higher Education: Strategies and Best Practices. Educational Leadership Review, 8(2), 78-94. DOI: 10.1016/j.edurev.2019.07.002.