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Brand Equity, Consumer Learning and Choice

Erdem, Tulin and Broniarczyk, Susan and Charavarti, Dipankar and Kapferer, Jean-Noel and Keane, Michael and Roberts, John and Steenkamp, Jan-Benedict and Swait, Joffre and Zettelmeyer, Florian (1999): Brand Equity, Consumer Learning and Choice. Published in: Marketing Letters , Vol. 10:3, (1999): pp. 301-318.

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The aim of this paper is to explore the links between brand equity, consumer learning and consumer choice processes in general, and considering two recent trends in the market place: store brands and the Internet. We first review the advances that have occurred in brand equity research in marketing in the past decade, with particular emphasis on integrating the separate streams of research emanating from cognitive psychology and information economics. Brand equity has generally been defined as the incremental utility with which a brand endows a product, compared to its non-branded counterpart. We amplify this definition: we propose that brand equity be the incremental effect of the brand on all aspects of the consumer's evaluation and choice process. We propose an agenda of research based on this amplified definition.

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