Organizational Member Learning and the Influential Factors: The Empirical Study of Thailand

Pruksapong, Mutarika (2008): Organizational Member Learning and the Influential Factors: The Empirical Study of Thailand.

Abstract

Based on the literatures of organizational learning and change, this research continues to focus on the individual level of learning in organization. Individual learning comprises of at least the cognitive and behavioral aspects as the two represent two different phenomenon and complementary to each other. A questionnaire survey was conducted with employees of corporations in Thailand with an attempt to seek for factors in which influence the level of learning in individuals in both cognitive and behavioral contexts. Among the three influential factors, perceived negative impact from change hinders the cognitive buy-in of change initiative the most, while the general understanding of the necessity of organizational learning and change depicted as the strongest factor in inducing individual’s participative cooperation to change projects. Additionally, the overall results suggest that organizations in which are involved in organizational change movement should pay attention in educating their employees to be highly aware of the importance of organizational learning and change in general, as well as, creating more of the direct positive impact and less of the direct negative impact from any specific change movement, in order to be able to gain employees’ cognitive understanding of and behavioral cooperation to the change.

• Item Type: MPRA Paper
• Language: English
• Keywords: Organizational Member Learning; Organizational Learning; Organizational Change; Thailand
• Subjects: M - Business Administration and Business Economics ; Marketing ; Accounting ; Personnel Economics > M1 - Business Administration > M19 - Other; M - Business Administration and Business Economics ; Marketing ; Accounting ; Personnel Economics > M1 - Business Administration > M12 - Personnel Management ; Executives; Executive Compensation; M - Business Administration and Business Economics ; Marketing ; Accounting ; Personnel Economics > M1 - Business Administration > M10 - General

References

AL-HINDAWE, J. (1996) Considerations when constructing a semantic differential scale La Trobe Papers in Linguistics.

ARGYRIS, C. & SCHON, D. A. (1974) Theory in Practice, San Fransico, CA, Jossey-Bass.

ARGYRIS, C. & SCHON, D. A. (1978) Organizational Learning: A Theory of Action Perspective, Addison-Wesley.

ATKINSON, P. (2005) Managing resistance to change. Management Services, Spring2005, Vol.49, p.14-19.

BAPUJI, H. & CROSSAN, M. (2004) From Questions to Answers: Reviewing Organizational Learning Research. Management Learning, 35, 397-417.

BARR, P. S., STIMPERT, J. L. & HUFF, A. S. (1992) Cognitive Change, Strategic Action, and Organizational Renewal. Strategic Management Journal, 13, 15-36.

BOOD, R. P. (1998) Charting Organizational Learning: A Comparison of Multiple Mapping Techniques. IN EDEN, C. & SPENDER, J.-C. (Eds.) Managerial and Organizational Cognition: Theory, Methods and Research. London, SAGE Publications.

BURKE, W. W. (2002) Organization Change: Theory and Practice (Foundations for Organizational Science), SAGE Publications.

CHIVA, R., ALEGRE, J. & LAPIEDRA, R. (2007) Measuring organisational learning capability among the workforce. International Journal of Manpower, 28, 224-242.

CHREIM, S. (2006) Postscript to change: survivors' retrospective views of organizational changes. Personnel Review, 35, 315-335.

CLEGG, C. & WALSH, S. (2004) Change management: Time for a change! European Journal of Work & Organizational Psychology, 13, 217-239.

DAVENPORT, T. H. & PRUSAK, L. (1998) Working Knowledge: How Organizations Manage What They Know, Cambridge, MA, Harvard Business School Press.

DECHAWATANAPAISAL, D. & SIENGTHAI, S. (2006) The impact of cognitive dissonance on learning work behavior. Journal of Workplace Learning, 18, 42 - 54.

DENT, E. B. & GOLDBERG, S. G. (1999) Challenging "Resistance to Change". The Journal of Applied Behavioral Science, March, 35, p.25-41.

DEUTSCHMAN, A. (2005) Making Change. Fast Company, May2005, p.52-59.

EPPLE, D., ARGOTE, L. & DEVADAS, R. (1991) Organizational Learning Curves: A Method for Investigating Intra-Plant Transfer of Knowledge Acquired Through Learning by Doing. Organization Science, 2, 58-70.

FIOL, C. M. (2002) Intraorganizational Cognition and Interpretation. IN BAUM, J. A. C. (Ed.) The Blackwell Companion to Organizations. Oxford, UK, Blackwell Publishers Ltd.

FIOL, C. M. & LYLES, M. A. (1985) Organizational Learning. The Academy of Management Review, 10, 803-813. GARDNER, H. (2004) Changing Minds: The Art and Science of Changing Our Own and Other People's Minds, Harvard Business School Press.

GOH, S. & RICHARDS, G. (1997) Benchmarking the learning capability of organizations. European Management Journal, 15, 575-583.

HAY, P. & H RTEL, C. E. J. (2001) Toward Improving the Success of Change Management Efforts: Modeling the Factors Contributing to Employee Resistance During Change Implementation. Management Development Forum.

HEISE, D. R. (1970) The Semantic Differential and Attitude Research. IN SUMMERS, G. F. (Ed.) Attitude Measurement. Chicago, Rand McNally.

HIATT, J. M. (2006) ADKAR: a model for change in business, government and our community, Prosci Research.

HUFF, A. S., HUFF, J. O. & BARR, P. S. (2000) When Firms Change Direction, New York, Oxford University Press.

JELLISON, J. M. (2006) Managing the Dynamics of Change: The fastest path to creating an engaged and productive workforce, New York, McGraw-Hill.

KIM, D. H. (1993) The Link Between Individual and Organizational Learning. Sloan Management Review, 35, 37.

KOTTER, J. P. (1995) Leading Change: why transformation efforts fail. Harvard Business Review, Mar-April 1995, Vol. 73, p.59-68.

KOTTER, J. P. (1996) Leading Change, Boston, MA, USA, Harvard Business School Press.

KOTTER, J. P. & COHEN, D. S. (2002) The Heart of Change: Real-Life Stories of How People Change Their Organizations, Boston, Massachusetts, Harvard Business School Press.

LAMBERT, S. J. (2000) Added Benefits: The Link between Work-Life Benefits and Organizational Citizenship Behavior. The Academy of Management Journal, 43, 801-815.

LESLIE, M. & HOLLOWAY, C. A. (2006) The Sales Learning Curve. (cover story). Harvard Business Review, 84, 115-123.

LYLES, M. A. & EASTERBY-SMITH, M. (2003) Organizational learning and knowledge management: agendas for future research. IN EASTERBY-SMITH, M. & LYLES, M. A. (Eds.) The Blackwell handbook of organizational learning and knowledge management Malden, MA, Blackwell Pub.

MARSICK, V. J. & WATKINS, K. E. (1999) Looking again at learning in the learning organization: a tool that can turn into a weapon! The Learning Organization, 6.

MORRISON, J. B. (2008) Putting the learning curve in context. Journal of Business Research, 61, 1182-1190.

PETTIGREW, A. M., WOODMAN, R. W. & CAMERON, K. S. (2001) Studying Organizational Change and Development: Challenges For Future Research. Academy of Management Journal, Vol.44, p.697-713.

PIDERIT, S. K. (2000) Rethinking Resistance And Recognizing Ambivalence: A Multidimensional View Of Attitudes Toward An Organizational Change. Academy of Management Review, Oct2000, Vol. 25, p.783-794.

PRUKSAPONG, M. (2008) Mapping Employees' Cognitive and Behavioral Changes: The Case of the Hospital Accreditation Program in Thailand, SSRN.

SCHULTZ, M. (2002) Organizational Learning. IN BAUM, J. A. C. (Ed.) The Blackwell Companion to Organizations. Oxford, UK, Blackwell Publishers Ltd.

STARBUCK, W. H. & HEDBERG, B. (2001) How Organizations Learn from Success and Failure. IN DIERKES, M., ANTAL, A. B., CHILD, J. & NONAKA, I. (Eds.) Handbook of organizational learning and knowledge. New York, Oxford University Press.

STREBEL, P. (1996) Why Do Employees Resist Change? Harvard Business Review, May/Jun 1996, Vol. 74, p.86-92.

ULRICH, D., VON GLINOW, M. A. & JICK, T. (1993) High-Impact Learning: Building and Diffusing Learning Capability. Organizational Dynamics, 22, 52-66.

WATKINS, K. E. & MARSICK, V. J. (1993) Sculpting the Learning Organization, San Francisco, CA, Jossey-Bass.