NOEMI, a collaborative management for ICT process improvement in SME: experience report

DI RENZO, Bernard and FELTUS, Christophe and PRIME, Sylvie (2004): NOEMI, a collaborative management for ICT process improvement in SME: experience report. Published in: Proceedings of European Software Process Improvement (EUROSPI'2004), Trondheim, Norway

Abstract

This paper relates to an R&D project – called NOEMI – aiming to propose to SME’s a collaborative management of their respective information systems in terms of quality, reliability and cost. The targeted SME are those without IT dedicated internal staff. The model developed in the project focuses on the usual IT activities of the SME’s, which are classified in five domains: infrastructure, support, management, security, and documentation. The NOEMI model has been successfully experimented with PME partners for validation pur-pose. This paper insists on the experimentation of the NOEMI model. The results are discussed and compared with other classical solutions usually encountered within IT practices of SME’s. The last part of the paper draws the perspectives opened with the model according to the results of its experimentation.

• Item Type: MPRA Paper
• Language: English
• Keywords: IT Service Management, collaborative management, SME, process assessment, process improvement.
• Subjects: M - Business Administration and Business Economics ; Marketing ; Accounting ; Personnel Economics > M1 - Business Administration > M11 - Production Management; M - Business Administration and Business Economics ; Marketing ; Accounting ; Personnel Economics > M1 - Business Administration; O - Economic Development, Innovation, Technological Change, and Growth > O3 - Innovation ; Research and Development ; Technological Change ; Intellectual Property Rights > O32 - Management of Technological Innovation and R&D; M - Business Administration and Business Economics ; Marketing ; Accounting ; Personnel Economics > M1 - Business Administration > M12 - Personnel Management ; Executives; Executive Compensation; O - Economic Development, Innovation, Technological Change, and Growth > O3 - Innovation ; Research and Development ; Technological Change ; Intellectual Property Rights

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