Développement et expérimentation d'un modèle de gestion collaborative des pratiques informatiques à l'usage des petites et moyennes entreprises

DI RENZO, Bernard and FELTUS, Christophe (2003): Développement et expérimentation d'un modèle de gestion collaborative des pratiques informatiques à l'usage des petites et moyennes entreprises. Published in: Actes du 8ième Colloque de l'Association Information et Management (AIM 2003), Grenoble, France

Abstract

This paper relates to the experimental draft of the model of collaborative management of ICT practices for use in SME, developed as part of a project of the Centre de Recherche Public Henri Tudor. This model aims to propose to SME an optimized management of their respective information system in terms of quality, reliability and cost. It is currently being experimented with SME partners. The results are promising and should allow at the end of the project to validate the model in its final release.

• Item Type: MPRA Paper
• Language: French
• Keywords: IT Service Management, e-management, collaborative model, SME, improvement.
• Subjects: M - Business Administration and Business Economics ; Marketing ; Accounting ; Personnel Economics > M1 - Business Administration > M11 - Production Management; M - Business Administration and Business Economics ; Marketing ; Accounting ; Personnel Economics > M1 - Business Administration; M - Business Administration and Business Economics ; Marketing ; Accounting ; Personnel Economics > M1 - Business Administration > M12 - Personnel Management ; Executives; Executive Compensation; O - Economic Development, Innovation, Technological Change, and Growth > O3 - Innovation ; Research and Development ; Technological Change ; Intellectual Property Rights > O32 - Management of Technological Innovation and R&D; O - Economic Development, Innovation, Technological Change, and Growth > O3 - Innovation ; Research and Development ; Technological Change ; Intellectual Property Rights

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