Students’ Perception About Management Education in India and USA

Shetty, Bhavna R. and Gujarathi, Rajashree (2013): Students’ Perception About Management Education in India and USA. Published in: MERC Global's International Journal of Management , Vol. 1, No. 1 (2013): 01-14.

Abstract

The purpose of this research was to gain an insight into students’ perception about the quality of management education especially the Masters of Business Administration (MBA) program; as structured and taught in India and USA. Specific objectives were comparing students’ perception regarding the quality parameters input, process and output of the two MBA programs. The study covered students who had successfully completed MBA in India and those Indians who had pursued an MBA in USA. The hypothetical associations of students’ perception of high quality education with input, process and output of management schools were tested. Findings indicated that students perceived high quality of education if processes and outputs were satisfactory. Indians completing MBA from USA, perceived good quality of all parameters, with the only problem of finding a good job in America after completion of an MBA.

• Item Type: MPRA Paper
• Language: English
• Keywords: Perception, Students, Management Education, Quality, MBA, India, USA
• Subjects: M - Business Administration and Business Economics ; Marketing ; Accounting ; Personnel Economics > M0 - General > M00 - General; M - Business Administration and Business Economics ; Marketing ; Accounting ; Personnel Economics > M1 - Business Administration > M10 - General; M - Business Administration and Business Economics ; Marketing ; Accounting ; Personnel Economics > M3 - Marketing and Advertising > M38 - Government Policy and Regulation

References

Aldridge, S. and Rowley, J. (1998), “Measuring Customer Satisfaction in Higher Education”, Quality Assurance in Education, Vol. 6 (4), pp. 197-204.

Ardi, Romadhani; Hidayatno, Akhmad and Zagloel, Teuku Yuri M. (2012), “Investigating relationships among quality dimensions in higher education”, Quality Assurance in Education, Vol. 20 (4), pp. 408-428.

Baruch, Y. and Lemming, A. (1996), “Programming the MBA - the quest for curriculum”, Journal of Management Development, Vol. 15 (7), pp. 27-36.

Bhatia and Dash (2010), “A Comparative Analysis of Higher Education System of India with Other Countries”, American Journal of Scientific Research, available at: http://www.eurojournals.com/ajsr_12_12.pdf (accessed 24 Dec. 2012).

Chua, C. (2004), “Perception of quality in higher education”, Proceedings of the Australian universities quality forum 2004.

Datar S. M.; Garvin D. A. and Cullen P. G. (2010), "Rethinking the MBA: business education at a crossroads", Journal of Management Development, Vol. 30 (5), pp. 451-462.

Faisal, M. A. and Syed, A. A. T. (2007), “Emerging trends in management education in international business schools”, Educational Research and Review, Vol. 2 (12), pp. 325-331, available at : http://www.academicjournals.org/err/PDF/pdf%202007/Dec/Arain%20and%20Tipu.pdf (accessed 22 Dec. 2012).

Gatfield, T.; Barker, M. and Graham, P. (1999), “Measuring Student Quality Variables and the Implications for Management Practices in Higher Education Institutions: an Australian and international student perspective, Journal of Higher Education Policy and Management, Vol. 21 (2) pp. 239-252.

Harvey, L. and Green, D. (1993), “Defining quality”, Assessment and Evaluation in Higher Education, Vol. 18 (1), pp. 9-34, available at: www0.bcu.ac.uk/crq/publications/goterburg.pdf (accessed 22 Dec. 2012).

Hasan, H.; Ilias, A.; Rehman, R. and Razak, M. (2008), “Service Quality and Student Satisfaction: A Case Study at Private Higher Education Institutions, International Business Research, Vol. 1 (3), pp. 163-175.

Hill, Yvonne; Lomas, Laurie and MacGregor, Janet (2003), “Students’ perceptions of quality in higher education”, Quality Assurance in Education, Vol. 11 (1), pp. 15-20.

http://www.capital.edu/comm-art-2013/ (accessed 20 Dec. 2012).

http://www.nova.edu/ssss/QR/QR18/blakesley48.pdf (accessed 25 Dec. 2012).

http://www.pnc.edu/cd/Policy/progress.html (accessed 21 Dec. 2012).

http://www.pomona.edu/research/surp/2012/classics.aspx (accessed 19 Dec. 2012).

http://www.purdue.edu/dfa/policies/SAPPolicy.pdf (accessed 26 Dec. 2012).

http://www.rsce.ac.in/miscellaneous.html (accessed 22 Dec. 2012).

Kanji, G. K.; Tambi, Abdul Malek bin A. and Wallace, W. (1999), “A comparative study of quality practices in higher education institutions in the US and Malaysia”, Total Quality Management, Vol. 10 (3), pp. 357-371.

Malik, MuhammedEhsan; Danish, RizwanQaiser and Usam, Ali (2010), “The Impact of Service Quality on Students’ Satisfaction in Higher Education Institutes of Punjab, Journal of Management Research, Vol. 2 (2), available at: http://www.macrothink.org/journal/index.php/jmr/article/view/418 (accessed 23 Dec. 2012).

Maringe F. and Gibbs P. (2009), Marketing Higher Education: Theory and Practices, Open University Press, McGraw-Hill Education, England.

Narang, Ritu (2012), “How do management students perceive the quality of education in public institutions?”,Quality Assurance in Education, Vol. 20 (4): pp. 357-371.

Organization for Economic Cooperation and Development (OECD) (2006), “Background report. Higher Education: Quality, equity and efficiency”, Prepared for the meeting of OECD Education ministers, Athens, Paris.

Palacio, A. B.; Meneses, G. D. and Perez, P. J. P. (2002), “The configuration of the university image and its relationship with the satisfaction of students”, Journal of Educational Administration, Vol. 40 (5), pp. 486-505.

Parasuraman, A.; Zeithaml, V. A. and Berry, L. L. (1985), “A conceptual model of service quality and its implications for future research”, Journal of Marketing, Vol. 49, pp. 41-50.

Rita, S. and Lakshmi, K. (2009), “Essential Attributes of Faculty of Management Education: Students' Perspective”, available at: http://dx.doi.org/10.2139/ssrn.1350186 (accessed 22 Dec. 2012).

Sinha, D. (2005),“Management Education in India-Perspectives and Challenges”, The ICFAI University Press, India

Wilkins, S; Balakrishnan, M. S. and Huisman, J. (2012), “Student satisfaction and student perceptions of quality at international branch campuses in the United Arab Emirates”, Journal of Higher Education Policy and Management, Vol. 34 (5), pp. 543-556.

World Bank, OECD and Nuffic International workshop (2006), Cross-border higher education for capacity development, The Hague, Netherlands, available at: http://www.oecd.org/edu/ceri/theworldbankoecdandnufficinternationalworkshoponcross-borderhighereducationforcapacitydevelopmentthehague14-15september2006.htm

Wright, C. & O'Neill, M. (2009), “Service Quality Evaluation in the Higher Education Sector: An Empirical Investigation of Students' Perceptions”, Higher Education Research & Development, Vol. 21 (1), pp. 23-39.

Zammuto, R. F.; Keaveney, D. M. and O’Connor, E. J. (1996), “Rethinking student services: assessing and improving service quality”, Journal of Marketing for Higher Education, Vol. 7 (1), pp. 45-69, available at: www.ijbmt.com/issue/196.pdf (accessed 23 Dec. 2012).