Munich Personal RePEc Archive

Effectiveness and Challenges of Recruitment process outsourcing (RPO) in the Indian Hotel Sector

Nadda, Vipin and Rafiq, Zaman and Tyagi, Pankaj (2017): Effectiveness and Challenges of Recruitment process outsourcing (RPO) in the Indian Hotel Sector. Published in: International Journal of Academic Research in Business and Social Sciences , Vol. 7, No. 2 (20 February 2017): pp. 218-236.


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The present study tries of evaluate the effectiveness and challenges faced by adopting RPO practice in the India Hotel sector. The research objectives are driven from the purpose of the research which deals with distinct issues related to RPO and various perspectives of utilizing RPO. These objectives guided in identifying factors influencing the rationale for outsourcing the recruitment processes. The need for RPO has gained significance with the impact of organizational structure, stringent project deadlines, insufficient time for internal HR department for recruiting personnel, inefficiencies in integrating all stages of recruitment and expansion of geographies. The study is developed on building a theoretical framework which is prepared through analysing previous literature about outsourcing, and their utilization and efficiency in organizations. Mixed method approach has been followed to analyse with better validity and exploration of the context related to the effectiveness of RPO in the Indian hotel sector. The key findings indicated that the culture was positive influence on the usage of RPO in the organizations, in terms of adopting RPO during expansion of geographies and globalization. Also, the organizational structure was the major challenge in adopting these practices along with monitoring the outsourcing activities, lack of communication and inefficient HR practices.

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