Jääskeläinen, Kristian and Pau, Louis-François (2009): ERP project’s internal stakeholder network and how it influences the project’s outcome.
Preview |
PDF
MPRA_paper_31016.pdf Download (232kB) | Preview |
Abstract
So far little effort has been put into researching the importance of internal ERP project stakeholders’ mutual interactions, realizing the project’s complexity, influence on the whole organization, and high risk for a useful final outcome. This research analyzes the stakeholders’ interactions and positions in the project network, their criticality, potential bottlenecks and conflicts. The main methods used are Social Network Analysis, and the elicitation of drivers for the individual players. Information was collected from several stakeholders from three large ERP projects all in global companies headquartered in Finland,together with representatives from two different ERP vendors, and with two experienced ERP consultants. The analysis gives quantitative as well as qualitative characterization of stakeholder criticality (mostly the Project Manager(s), the Business Owner(s) and the Process Owner(s)) , degree of centrality, closeness , mediating or bottleneck roles, relational ties and conflicts (individual, besides those between business and project organizations) , and clique formations. A generic internal stakeholder network model is established as well as the criticality of the project phases. The results are summarized in the form of a list of recommendations for future ERP projects to address the internal stakeholder impacts .Project management should utilize the latest technology to provide tools to increase the interaction between the stakeholders and to monitor the strength of these relations. Social network analysis tools could be used in the projects to visualize the stakeholder relations in order to better understand the possible risks related to the relations (or lack of them).
Item Type: | MPRA Paper |
---|---|
Original Title: | ERP project’s internal stakeholder network and how it influences the project’s outcome |
Language: | English |
Keywords: | ERP; Social networks ; Enterprise resource planning; Stakeholders |
Subjects: | L - Industrial Organization > L1 - Market Structure, Firm Strategy, and Market Performance > L14 - Transactional Relationships ; Contracts and Reputation ; Networks M - Business Administration and Business Economics ; Marketing ; Accounting ; Personnel Economics > M1 - Business Administration > M11 - Production Management L - Industrial Organization > L2 - Firm Objectives, Organization, and Behavior D - Microeconomics > D2 - Production and Organizations D - Microeconomics > D7 - Analysis of Collective Decision-Making C - Mathematical and Quantitative Methods > C6 - Mathematical Methods ; Programming Models ; Mathematical and Simulation Modeling > C65 - Miscellaneous Mathematical Tools L - Industrial Organization > L6 - Industry Studies: Manufacturing D - Microeconomics > D8 - Information, Knowledge, and Uncertainty O - Economic Development, Innovation, Technological Change, and Growth > O3 - Innovation ; Research and Development ; Technological Change ; Intellectual Property Rights |
Item ID: | 31016 |
Depositing User: | L-F Pau |
Date Deposited: | 20 May 2011 19:29 |
Last Modified: | 27 Sep 2019 12:36 |
References: | Al-Mashari, M., “Constructs of Process Change Management in ERP Content: A Focus on SAP R/3”, Proceedings of 2000 Americas Conference on Information Systems AMCIS 2000, Long Island, 2000, pp. 977-980 Analytichtech , Ucinet 6.150, http://www.analytictech.com , 2006 Analytichtech, NetDraw 2.049, http://www.analytictech.com , 2006 Answers, “Eigenvector Centrality”, January 14, 2007, http://www.answers.com/topic/eigenvector-centrality Bradford, M. and Richtermeyer, S. “Realizing value in ERP”, Journal of Cost Management, March/April, 2002, pp. 13-19 Burkhardt, M. E. and D. J. Brass, "Changing Patterns or Patterns of Change: the Effects of a Change in Technology on social Network Structure and Power", Administrative Science Quarterly, vol. 35, No., 1, 1990, pp. 104 Butcher, D. and Clarke, M. “Organizational politics: the missing discipline of management?” Industrial and Commercial Training Volume 31, Number 1, 1999, pp. 9–12 Darwin’s Executive Guides, “Enterprise Resource Planning”, December 28, 2004, http://guide.darwinmag.com/technology/enterprise/erp/index.html Davenport, T., “Putting the Enterprise into the Enterprise System”, Harvard Business Review,July-August 1998, pp. 121-131. Dhillon, G., “Dimensions of power and IS implementation,” Information & Management 41, 2004, pp. 635-644 Hellens, L., Nielsen S. and Beekhuyzen J., “Qualitative Case Studies on Implementation of Enterprise Wide Systems,” Hershey, Idea Group Publishing, 2005, Chapter IX, pp. 212-238 Herzberg, F., Mausner, B. and Snyderman, B. B., “The motivation to work”, New York, John Wiley & Sons, 1959, pp. 113-120 ITtoolbox, “Influencing Stakeholders”, Adapted from ERP-Project Management discussion group by ITtoolbox Popular Q&A Team, March 20, 2006, http://erp.ittoolbox.com/documents/popular-q-and-a/influencing-stakeholders-3823# Keen, P., “Information Systems and Organizational Change,” Communications of the ACM,24/1, New York, ACM, 1981, pp. 24-32. Koch, C., “It’s Time to Take Control”, Issue of CIO Magazine, July 15, 2002, http://www.cio.com/archive/071502/control.html Koch, C., “Hershey's Bittersweet Lesson” Issue of CIO Magazine, Nov. 15, 2002, http://www.cio.com/archive/111502/tl_hershey.html Komiega, K., “The ABC's of ERP”, Oct. 8, 2001, http://searchcrm.techtarget.com/tip/1,289483,sid11_gci760534,00.html Krebs, V., “An Introduction to Social Network Analysis”, 2006, http://www.orgnet.com/sna.html Laumann, E., Marsden, P. and Prensky, D.,”The Boundary Specification Problem in Network Analysis”, Research Methods in Social Network Analysis, Fairfax, George Mason University Press, 1989, pp. 61-87 Markus, M. L., “Power, Politics, and MIS Implementation,” Communications of the ACM,26/6, ACM, 1983, pp. 430-444. Markus, M. L. and Pfeffer, J., “Power and the Design and Implementation of Accounting and Control Systems”, Accounting Organizations and Society, 8/2, 1983, pp. 205-218. Nah, F.F., Lau, J.L. and Kuang, J., “Critical factors for successful implementation of enterprise systems”, Business Process Management Journal, Vol. 7, No.3, pp. 285-296. Newman, M. and Rosenberg, D., “Systems Analysts and the Politics of Organizational Control,” International Journal of Management Science, 13/5, 1985, pp. 393-406. Pau, L-F, “Smart business network design and business genetics” , Research report ERIM,Rotterdam school of management , Feb. 2006, http://hdl.handle.net/1765/7319 ; also in: P. Vervest, E. Heck , K. Preiss (Eds), Smart business networks: a new business paradigm,Chapter 15, pp 218-240, ERIM and SBNi, 2008, ISBN : 978-90-5892-159-8 Pau, L-F, “Smart business networks : architectural aspects and risks”, in S. Nurcan, R.Schmidt , P. Soffer (Eds), Proc. 9 th Workshop on Business process modeling , development and support “Business process life-cycles”, in conjunction with CAISE 08 Conference ,Montpellier, June 16-17, 2008, pp 130-137 , ISSN 1613-0073, CEUR Workshop proceedings Vol 335, http://CEUR-WS.org/Vol-335 QMI Solutions, “Glossary of Terms”, 21st January, 2007, http://www.qmisolutions.com.au/article.asp?aid=116 Rao, S. S., “Enterprise Resource Planning: Business Needs and Technologies”, Industrial Management & Data Systems 100(2), 2000, pp. 81-88 Remenyj, D., “IT Investment: Making a Business Case” Butterworth-Heinemann, 1999, pp. 103-149 Rice, R. E. and C. Aydin, "Attitudes toward New Organizational Technology: Network Proximity As a Mechanism for Social Information Processing", Administrative Science Quarterly, Vol. 36, 1991, pp 219-244 Robb, D., “SAP deployments: Pain for gain” Computerworld, September 4, 2006, http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=900 2959 Rowley, T., “Moving beyond Dyadic Ties: A Network Theory of Stakeholder Influences” Academy of Management Review, Vol. 22, No. 4, 1997, pp. 887-910 Savolainen, T., “SAP:n asiakkaat valittavat ongelmista” Tietoviikko, February 21, 2005, http://www.tietoviikko.fi/doc.do?f_id=687127 Silver, M., Markus, L. and Beath, C., “The Information Technology Interaction Model: A Foundation for the MBA Core Course”, MIS Quarterly Volume 19 No. 3, 1995, pp. 361-390 Torikka, M., “ Baan ja Konecranes pääsivät sopuun” Tietoviikko, September 9, 2003, http://www.tietoviikko.fi/doc.do?f_id=494240 Walsham G, “Interpreting Information Systems In organisations”, New York, John Wiley & Sons, 1993 Wasserman, S. and Faust, K., “Social Network Analysis: Methods and Applications”, New York, Cambridge University Press, 1994, pp. 43-75. Westland, J., “The Project Management Life Cycle: Complete Step-by-Step Methodology for Initiating, Planning, Executing & Closing a Project Successfully” London, Kogan Page, 2006, pp. 15-43 Worthen, B., “Nestlé’s ERP Odyssey”, Issue of CIO May 15, 2002 |
URI: | https://mpra.ub.uni-muenchen.de/id/eprint/31016 |